TERMS AND CONDITIONS FOR DUKAKU MALL

Effective Date: 01/01/2026

Welcome to Dukaku Mall. These Terms and Conditions (« Terms ») govern your access to and use of our website, services, and applications (collectively, the « Platform »). By accessing or using the Platform, you agree to be bound by these Terms.

1. GENERAL PROVISIONS

  • The Service: This website is operated by Dukaku. Throughout the site, the terms “we”, “us” and “our” refer to Dukaku.

  • Direct Sales: All products listed on the Platform are sold directly by Dukaku. We do not host third-party sellers.

2. PRODUCT INFORMATION & PRICING

  • Accuracy: We strive to be as accurate as possible with product descriptions and images. However, we do not warrant that product descriptions or other content are error-free.

  • Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue a product at any time.

  • Errors: In the event of a pricing error, we reserve the right to cancel any orders placed for the product listed at the incorrect price, even if the order has been confirmed.

3. ORDERS AND PAYMENT

  • Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to decline any order for reasons including stock unavailability or suspicion of fraud.

  • Payment Methods: We accept Credit/Debit Cards, Mobile money, Cash on Delivery.

  • Billing: You agree to provide current, complete, and accurate purchase and account information for all purchases.

4. SHIPPING AND DELIVERY

  • Delivery Estimates: Shipping speeds and delivery dates are estimates and are not guaranteed.

  • Shipping Fees: Shipping costs will be calculated at checkout based on your location.

  • Risk of Loss: All items purchased from Dukaku are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5. RETURNS AND REFUNDS

  • Return Period: You may return items within 7 days of receipt, provided the item is in its original, unused condition and packaging.

  • Non-Returnable Items: Certain items (such as [e.g., perishables, intimate apparel, or clearance items]) may not be eligible for return.

  • Refund Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be applied to your original method of payment.

6. INTELLECTUAL PROPERTY

All content on this site, including text, graphics, logos, and images, is the exclusive property of Dukaku and is protected by international copyright and trademark laws.

7. LIMITATION OF LIABILITY

Dukaku shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Dukaku has been advised of the possibility of such damages.

8. USER CONDUCT

You agree not to use the site for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, or to violate any international or local regulations.

9. GOVERNING LAW

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of Guinea.

10. CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at:

  • Email: service@dukaku.com

  • Phone: (+244) 6211 33 811

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