ORDERING & PAYMENTS

How do I place an order?
Simply browse our catalog, add your desired items to the cart, and click « Checkout. » Follow the prompts to enter your delivery details and choose a payment method.

What payment methods do you accept?
We currently accept Credit/Debit Cards (Visa/Mastercard),Mobile Money and Pay on Delivery.

Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact us at (+224) 6211 338 11 / service@dukaaku.com within 2 hours] of placement. Once an order is dispatched, it cannot be canceled.

Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to ensure your transaction details are protected. Dukaku does not store your full credit card information.

SHIPPING & DELIVERY

How long does delivery take?

• Within Conakry: [24–48 hours]

• Upcountry/Regional: [3–5 business days]

• Please note that weekends and public holidays may affect delivery times.

How much does shipping cost?
Shipping fees are calculated at checkout based on the weight of your order and your delivery location.

How can I track my order?
Once your order is dispatched, you will receive a notification via [SMS/Email] with a tracking number or a link to follow your package.

RETURNS & REFUNDS

What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return most items within [7 days] of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.

How do I initiate a return?
Please contact our support team at service@dukaku.com with your order number and the reason for the return. We will provide instructions on how to send the item back to us.

When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within [5-7] business days. The refund will be sent to your original payment method.

PRODUCT QUALITY & WARRANTY

Are all products sold by Dukaku original?
Absolutely. Dukaku is the sole seller on this platform. we source our inventory directly from manufacturers and authorized distributors to guarantee 100% authenticity.

Do products come with a warranty?
Electronic items and appliances typically come with a manufacturer’s warranty. Please check the specific product description for warranty details.

ACCOUNT & SUPPORT

Do I need an account to shop?
You can shop as a guest, but creating an account allows you to track orders easily, save your address for faster checkout, and access your order history.

How can I contact Dukaku?
We are here to help!

• Email: service@dukaku.com

• Phone/WhatsApp: (+224) 6211 338 11 

• Hours: [Mon-Fri, 8 AM – 6 PM]